This company has been nothing but a nightmare! They do not respond to emails or return phone calls in a timely manner and doing a return was a huge hassle. Stay away at all costs!
I wouldn't recommend this company to my worst enemy! I ordered jewelry for my wedding, knowing that it could be returned if I didn't like it based on what their return policy is. I received my order and was disappointed in it so I emailed, as instructed by their website to return it and got no response. Tried calling and was told they don't do refunds, but store credit (not stated on their return policy page). Told them this was unacceptable and they said they would have to get owner approval. Tried again the next day and still have no resolution because the owner is never there. It's looking like I'm going to be stuck with this stuff that I paid over $100 for. DO NOT BUY FROM HERE!
Ordered a veil and 2 combs.. Took over a week to ship. Doesn't reply to emails in a very timely manner, and I called about 4 times during business hours and there was no answer! I was trying to contact them because all 3 were shipped separately, And I wanted tracking... I had to go pick up at UPS since signature was required for delivery and I work during the day!!!!..VERY annoying!!!!
Once I got my purchases the veil looked nothing like the picture! Looked like a little girls veil. Luckily my niece can use it for her communion...
The 2 head combs were the only thing worth the hassle of ordering from the company cause they are beautiful! And very well priced. So I am thankful for that
I wouldn't recommend this site only for the lack of communication and hassle with everything shipping separately...
I got a tiara and a pair of earrings for my daughter's wedding and they are fabulous, exactly like the picture on the website, I am very satisfied with my purchase.
Ordered goods 14 September haven't sighted them. I am concerned after reading replies to complaints with the language used that this company is in Asia and not NY.
this is an international order, we reshipped it to you at no extra cost you should have it within 7 days wish you would contact us first instead of leaving bad reviews but its understandable I guess. AND YES we are located in NY not Asia. take care.
I live in Utah and my shift is very crazy and hectic. I have a full time job and planning a wedding full time. Its hard for me to get ahold of people when I need to. I tried to get ahold of the company via phone for about 5 to 6 days and when I finally got ahold of them it took and additional 3 days to get my review. I am very happy with the service and how fast I got my product and the quality of my product. It fits everything I have just Perfect. I will share bella tiara with anyone I know because it is great quality products for less. I am planning on looking for favors and a present I can give my soon to be husband from this site. Thank you bella tiara.
The headpiece I ordered for my wedding is gorgeous and I love it! I can't wait to wear it! Not to mention, I received it very quickly. The only other thing I have to say is that sometimes the company does take a long while to respond if at all and you may have to be persistent. Other than that, I had a decent experience and would probably order something again.
The headpiece was gorgeous and I loved it! I received it very quickly. My only complaint is that sometimes the company takes a while to respond. Other then that, I had a decent experience and would purchase from Bella-Tiara again.
I bought my wedding hair comb from this website and it was delivered fairly quickly and in very careful, yet pretty packaging. The price of the comb was very good and very affordable. I would recommend purchasing from here, but you should check the return options before buying.
found the perfect earrings for my wedding, beautiful, high quality and reasonable price! thank you!
The tiara we purchased was beautiful for the price.
Most bridal shops were charging at least 3 times the price we paid.
Also fast delivery service.
This website is ABSOLUTELY HORRIBLE! I ordered 3 things from their website- one of which was out of stock so never shipped. I returned the other 2, and since one was a pair of earrings it is only redeemable for store credit. Well it took about 2 mos for them to finally credit my store credit and they still had not refunded my money from the other 2 items (1 of which was never sent!) but of course they charged me for all 3. Unbelievable. No one answers phone calls, returns emails. Completely unprofessional. STAY AWAY FROM THIS COMPANY. Total nightmare.
A-W-F-U-L!!! DO NOT BUY!!!!! And yes this is a true story.
Ok so, long story short. Purchased a clutch, about 3 weeks before my wedding. Fair, right? PLENTY of time with priority shipping! It was 4 days before my wedding when I hadn't received it yet. So I e-mailed them, even though they said it was the "most convenient way to contact them" - NOT! No response. So I looked and looked for a phone number (because thats right, no number on the website! Wonder why?) and the girl says OH, I'm sorry, the clutch you purchased is OUT OF STOCK! Um, alright, it's 4 days before my wedding, seriously??? Was anyone going to inform me of this???
So I chose another clutch which the girl over nighted to me - Promised me it would be white. Made sure I told her to ONLY send me white. Well guess what - Just got home, just opened my package, and it's ivory. Ivory does not match my dress. But it's 2 days before my wedding, what am I suppose to do? Gotta suck it up.
DON'T LET THIS HAPPEN TO YOU!!! There are plenty of other vendors who will give you wonderful customer service and be truthful! And maybe even have items in stock!! End rant.
Will definitely recommend this company!!!
I ordered a clutch from Bella-Tiara mid-July for my sister's bridal shower. When the shipping information finally showed up, it indicated that it was missent and was then delivered somewhere in Ohio (not to me..I don't live in Ohio). After contacting Bella-Tiara several times, they indicated I would receive a refund. I never received the refund, have contacted them again asking for the refund and have not received a response.
Was pleasantly surprised with the quality of the product. My matron of honor, who hand makes jewelry herself, verified the quality of the pearls and crystals. There were some minor adjustments needed as some wire was sticking out uncomfortably which she easily trimmed.
Great Products and Great service. Made a mistake on my part and ordered the wrong thing and they took care of it for me quickly and easily. Very fast shipping too! Great Vendor. Would most certainly buy from again!!
Product was received in excellent condition in original packaging. There was no delay in delivery at all. Very good service!
I loved my earnings from Bella-Tiara. I saw similar ones in the bridal boutique that were over triple the price. These were great quality, a little heavy and defiantly worth the price they have them at. Bella-Tiara quickly fulfilled my order and got them to me in a reasonable amount of time. THANKS for making my wedding sparklatoure! (LOL)
Very fast shipment!! Would buy from again.