My experience at BBD in Schaumburg, IL and with Carise was top notch!! I loved working with Carise for her friendliness, breadth of knowledge, and overall genuine care for my experience. I have had such horrible bridal store experiences over the years as others got married that I actually dreaded searching for a dress myself knowing I would most likely get poor service. Not at Brides by Demetrios and with Carise! She made sure I had everything I needed, explored all my options, worked with me on my budget, etc. Top class service that is actually going to bring me back with my six bridesmaids in hopes of giving BBD more business.
This was probably the WORST experience I have ever encountered at a bridal store. They were extremely rude over the phone and had terrible customer service from the moment we walked into the store. I called in advance to see if we could stop in to look at bridesmaid dresses. The person who answered the phone was short and sounded annoyed that I was even calling. However, we still decided to stop in to see what they had to choose from. When “greeted” at the front desk, we asked if we could look at bridesmaid dresses, to which the sales person rudely said “I don’t have anyone to help you, but you can look around” and pointed us towards the back wall and walked away without saying another word to us. Once we had 4 dresses that we liked to try on, we proceeded back to the front desk only to find that NO ONE was there to help us. We walked around the corner and finally found a sales person by the fitting room and asked if we could try the dresses on, which she showed us to a room. When my friend was half undressed, the sales person who “greeted” us at the front desk rudely barged into the dresses room and proceeded to scold us for not following protocol and said we couldn’t be back here and that we needed to fill out paperwork! I told her nicely that I would be happy to fill out any forms that she wanted to give me and that she should have told us what protocol was from the moment we walked in. She walked away and never came back and wasn’t at the front desk when we decided to leave. Very disappointed in the lack of organization, anger towards us as customers and disinterest in helping us. I'm only pleased that my 6 bridesmaids won't be giving them a dime. Good luck with this place ladies, I would avoid if I were you!
Shopping for my wedding dress was so enjoyable and stress free... and I know that's because of Michelle's wonderful help and the wide variety of dresses at Demetrios Bride at the Irvine Spectrum!
I was honestly hesitant to begin dress shopping because I imagined being overwhelmed by all the choices and pressured to make a decision right away. Luckily, that was not my experience at all! Although I'm not a bride who knew exactly what she wanted, Michelle listened to me describe my style and likes/dislikes, and helped me select some dresses to try. Her no pressure style allowed me to honestly evaluate what I liked about each dress and what I wanted for my big day.
Surprisingly it only took trying on four dresses for me to find a fantastic dress... in fact, I found two! Since two dresses weren't in my budget, I knew I had a tough decision ahead of me. But, Michelle graciously allowed me to make another appointment a week later, at which time I brought my parents with me. This gave time to think about which dress I liked most and which I truly pictured myself in on my wedding day.... and when I walked back into the store, I knew exactly which of the two dresses was my perfect dress!
Since ordering my wedding dress, Michelle has also helped my bridesmaids select their dresses, which was also such an easy process - the store has a fantastic selection of bridesmaid dresses and designers.
I highly recommend that every bride and bridesmaid check out Demetrios Bride at the Irvine Spectrum - and ask for Michelle!
Rosa really helps with finding and creating the dress of your dreams. The only con is that in order to do so it ends up costing alot more to make changes to a dress (color of fabric etc) even though they say its going to be made from scratch based on my measurements, which I didn't understand
I was absolutely thrilled during my first dress shopping trip to have chosen to stop by Brides by Demetrios. I walked into the store, felt extremely welcomed, and found "the one" in a matter of trying on 5 dresses thanks to the expertise of the professional and attentive team. They understood my "must haves" for my dress and respected my budget and found the perfect dress that exceeded all of my expectations I am so thankful for such kind and caring people in the wedding industry that go above and beyond to ensure that everyone has a special and memorable day. I would highly recommend them to anyone looking for a bridal gown or bridesmaid's dresses.
The dresses are gorgeous but ZERO flexibility if you decide to go a different direction with your wedding plans. I ordered a dress/veil which totaled $2283. Due to personal circumstances, we have decided to change direction and have a smaller wedding. Contrary to belief, it isn't a cost issue but rather family health issues which makes us realize what is truly important. I called the store asking if I can exchange for something geared for a destination wedding (as we are planning a small, immediate family only in NYC instead with a total of 12 people). They flat out refused and said all of their dresses are custom order. When I placed the order on May 15th, I was told it would arrive end of September. When I called to inquire about options to exchange, I'm being told the dress won't arrive till November. So even if I hadn't changed my plans, the dress may not arrive in time. Poor customer service and wouldn't recommend others. As if there was any choice other than custom order as everything in the store is a smelly/dirty/ripped sample. The sample of the dress I ended up ordering had black foot prints/scuff marks all over the train and smelled.
As a person who comes from a world of trying fancy ball gowns, planning black tie events, etc. I am no stranger to dress sales, styles, fits, and what a company is trying to establish.
I absolutely loved my experience with Bonnie! She was an AMAZING consultant, understood style and preference very quickly and made my shopping experience perfect. If I could have a "Bonnie" for all future shopping events I would! She wasn't pushy, she stayed in my price point, she knew her products and knew altering well enough to explain how different dresses could become my dream dress. We actually found my winning wedding dress that day, funny enough the very FIRST dress she pulled for me. I tried on about 12 dresses at the salon (and way too many at different places) and I was still so in love with the very first dress she pulled. I am happy with my decision and recommend all to make an appointment with her.
Now the only reason I did not give a 5 star rating was one manager who was very abrasive and kept coming back and being very obvious that she was pushing a sale. I get that is part of your business but had Bonnie not been such a wonderful consultant I would have been very turned off from her walking to and from and going "but doesn't it just look great like _____" and never giving me a single three minutes to discuss with my shopping party opinions. I like a little privacy so I can be completely blunt about how I feel and literally letting me talk with my girls for three minutes could have accomplished this but I was never given that time. Yet again I was so in love with the dress that Bonnie picked first try and in literally less than 5 minutes of getting to know me that it was fine I didn't have that time.
Overall very pleased with my experience!
I had Kinga as my consultant and she was excellent! She really listened to what I wanted and picked the perfect dress for me in my budget. I would highly recommend her and the team at Demetrios for your bridal needs!
When I booked my appointment with Macy's, I treated it like more of a research trip than a true bridal appointment-- I was uncertain of what I was looking for and needed to understand what flattered my figure and was within my means. Therefore, I surprised myself when I purchased my dress there.
Macy's not only provided the widest selection but their team was the most informed, helpful and courteous of the other salons I'd visited. Khrystyna warmly greeted my entire family, let me browse the racks myself (without making me feel abandoned), and offered incredibly the original, fashion-forward alternatives to a traditional bridal dress that I was looking for-- all under my modest budget.
The Macy's salon was clean, beautifully decorated, and private, excluding the large platform and three-way mirror in the main viewing room. I used that space alongside another bride because my dad tagged along for the shopping excursion.
At the end of our session, Khrystyna outlined all the costs (i.e., taxes, shipping, etc.) and then sent me on my way with her business card. She didn't pressure me to order on the spot. Khrystyna was wonderful to work with: she presented me with options, gracefully considered my feedback and fine-tuned her suggestions accordingly. I never once felt like she wasn't listening or trying to push an unwanted dress on me.
Overall, she made the experience and I would gladly recommend her to any brides-to-be.
I ended up finding my Demetrios wedding gown at Macy’s Bridal Salon and couldn’t be happier with my experience working with Ronia! If you were to have told me I was going to find my wedding gown at Macy’s I would not have believed you. Why? Because I visited numerous wedding gown stores before hand feeling certain I was going to find a dress, which wasn’t the case. I first went to Demetrios in Schaumburg, Eva’s Bridal, Here Comes the Bride, Volles, House of Brides, David’s Bridal, and Weddings 826. They all had lovely gowns but none convinced me and/or were more than I wanted to pay. Consequently I left each place feeling discouraged and concerned that I was not going to find “the dress”. I visited Macy’s Bridal Salon at the end of my search. Upon arriving, I was impressed with the variety of wedding gowns they have. Ronia was my consultant and she was absolutely wonderful to work with. I described what I had in mind and told her what my budget was, and she pulled out gowns that were exactly what I was looking for. I never felt rushed or pressured to make a decision. Ronia gave me enough alone time during my appointment to think and discuss the dresses with my companions. Best of all she worked with my budget. Ronia was an angel. She even managed to obtain lace directly from the manufacturer that I will need for my dress alterations! I honestly cannot say enough good things about Ronia. I highly recommend anyone that is looking for a wedding gown visits Macy’s Bridal Salon and asks for Ronia!
I am one of three sisters and the last to get married!! Both of my sisters purchased dresses at this location! So, Of course I was going to do the same. My little sister was coming in from Seattle to share this special moment with me. To my surprise they were fully booked in advance. I told them my concern and they were very accommodating and squeezed me in! I was excited to hear that Bonnie was going to dress me as she dressed both of my sisters. She was very fast, efficient and understanding! I am happy to say that I purchased at this location in Schaumburg!! One remark only...bring water with you! They didn't have any!!! I was not prepared and I was in and out of the dresses and got very hot!!
I was a little skeptical to visit Brides by Demetrios, based on some negative reviews online. But I visited Brides by Demetrios over Labor Day weekend with a specific dress in mind that I wanted to try on, thinking this was “the one” after trying on countless other dresses at other stores. My consultant Lori listened to my vision and pulled some dresses she thought I’d like. She was spot on right away with her picks, which really impressed me since I had not had anyone “get” what I was looking for at any other store. When I tried on the dress I had in mind, it was not at all what I had pictured and I was really disappointed. Lori pulled some other dresses to see if any of those would lift my spirits and be what I was looking for, but they were not. I explained to Lori why I was so disappointed with the dress I went in wanting to try on. I explained to her that the color of the beading looked totally different in the pictures online. She sent me out to the sales floor to browse some more with my mom and MOH while she did some research online. She discovered that the dress shown online is actually the ivory and not the white that I had tried on. She pulled the ivory and that was IT.
Lori was fantastic to work with and the store itself had such a wide variety of gowns that any bride would feel beautiful in. I highly recommend Brides by Demetrios and Lori.
I made an appointment at his salon merely because I drive past it regularly. I expected outrageous prices for incredibly elegant gowns, but my dress is BEAUTIFUL and well below my budget. The consultants stop at nothing to make sure you find what you want, even if you haven't got a dream dress in mind. Their knowledge of their inventory and what coordinates well with each piece is impressive, I didn't even have to spent a second vacillating over what accessories to purchase.
Absolutely worth making an appointment.
Finding a dress is not always easy. What you initially think you want may sometimes not end up being your first, second, or third choice. Lucky for me, I found my dress and fell in love. Only thing was that I wasn't thrilled with a couple of the details. Thank God for the seamstress at Brides By Demetrios though. Penny is so patient and helpful. She certainly gave me creative ideas that I never even thought of. Here we are now, a few months away from my wedding, and the dress is amazing. It's exactly what I wanted. I would definitely recommend Brides by Demetrios.
I recently tried on dresses, Demetrios was my first time trying on and I fell in love with the first dress. I was hesitant about buying the first dress I tried on but Demetrios was not pushy at all they were very understanding and helpful in my decision. The next day I went back to the store to purchase my dress! Great dress shopping experience.
I would like to say what an amazing team you have at the Demetrios Bridal Salon located at The Garden State Plaza in Paramus, NJ. Rita and her ladies were so wonderful to work with. After trying on so many dresses at the store I was ready to give up, but then my sales lady Anna, put me in an amazing dress and I just couldn't stop smiling. I knew right away that that was my dress. After finally finding my dress I picked out a few bridesmaids styles to add to my wish list. However I was having a hard time getting all of my bridesmaids together under the same roof to select a dress for them. We finally came up on a date that worked best for everyone and Rita was wonderful enough to come out on a Sunday ON HER DAY OFF to meet us all at the Herald Square location to help select their dresses. You have no idea how much I really and truly appreciate that she went the extra mile to help me out and getting things coordinated with the other store. I am so happy that I came across this team. I will totally recommend this team to any of my girls that plan to wed in the future. Thank you so much Rita and Anna for all of your hard work. You have really made this experience wonderful and I will cherish it forever.
Infinite XOXOXOXOXs your bride Ana Then :)
I had Alyssa help me and she was helpful and dealt with my indecisiveness. When my mom and I told her a budget she was respectful and stuck to that. She let me try on the dress I wasn't sure about a few times and look at every angle. My bridesmaids got there dresses here too and they were happy to help every step of the way.
My wedding dress is absolutely phenominal! I love the way i light up in this dress, and it feels amazing. The staff at Demetrios in St. Louis, Maryland Heights are awesome! Thank you from the bottom of my heart! Can't wait until my fiance see's me in it... He's gonna love it!
I worked with Bonnie and she was very helpful! I found my dress right away without even having an appointment (it was a Friday afternoon) when I wasn't even planning on dress shopping. I fell in love with my dress as soon as I put it on. Bonnie helped find other dresses that fit my style and my body and they all looked wonderful! I then bought my dress and veil when Brides by Demetrios was having a Labor Day weekend sale!
I had initially found my dress at the Macy's location downtown, but was told the quick order was only available in "pink/ivory", and they did not have a sample in that particular color combination. No way was I ordering a dress with a colored underlay, sight unseen, so after some extensive internet searching, we found this Schaumburg store. I called to inquire on a busy Saturday afternoon; they happened to have the dress IN STOCK and got me an appointment the same day. The color combination was subtle and beautiful and didn't wash me out the way most of the all-white (and many of the ivory) dresses did.
Long story short, since both places are run by the same company, we purchased the dress at the suburban location. Both of the consultants I worked with were fabulous-- very knowledgeable about what would suit my body type-- and both respected my modest budget and took my venue into consideration when pulling dresses. After we bought the dress, I wound up getting a very nasty phone call from the manager at the Chicago store which left me shaken and second-guessing my purchase; manager Nasreen (at Schaumburg) somehow got wind of it and took it upon herself to report the other guy to their regional managers, then called me personally to apologize on his behalf. I am confident that we purchased the dress from the right location, and am looking forward to starting the alterations process later this month!